Shipping Policy

Thank you for shopping at [Your Store Name]. We strive to ensure your handmade rugs and carpets are delivered safely and efficiently. Please review our shipping policy below.

Shipping Destinations

We currently ship to [list countries/regions, e.g., "the U.S., Canada, UK, Australia, and select international destinations"]. For orders outside these areas, please contact us before purchasing.

Processing Time

• Handmade & Custom Rugs: 3–7 business days for processing (may vary based on design complexity).

• Ready-to-Ship Items: 1–3 business days for processing.

Shipping Methods & Delivery Times

Delivery times are estimates and not guaranteed, as delays may occur due to customs or carrier issues.

Shipping Costs

• Free Shipping: Orders over [X amount, e.g., $200] qualify for free standard shipping.

• Flat Rate Shipping: [e.g., $9.99 for domestic, $29.99 for international].

• Expedited Shipping: Available at checkout for an additional fee.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. If you don’t see updates after 48 hours, contact us at [support email].

International Orders & Customs

• Buyers are responsible for customs fees, taxes, or import duties (if applicable).

• We declare the actual product value and cannot mark orders as "gifts."

Damaged or Lost Packages

• If your rug arrives damaged, send photos within 48 hours to [support email] for a replacement/refund.

• If the package is lost in transit, we’ll file a claim with the carrier and assist you.

Returns & Exchanges

See our Return Policy for details.

Questions? Contact us at [support email/phone] or [live chat hours].